GBK Privacy Policy

GoBuyK PLC (“we,” “us,” or “GBK”) is committed to letting you know how we will collect, use, store, share and protect your personal information when you transact with us. You accept this privacy policy (the “Privacy Policy”) whenever you access or use GBK products, services, features, and technologies including GBK Payments, the GBK mobile app and www.gobuyk.com/us (the “GBKServices”). Please read this Privacy Policy carefully.

This Privacy Policy does not apply to information submitted or collected through websites maintained by other companies or organizations to which we may link or who may link to us. We are not responsible for the actions and privacy policies of third-party websites.

1. What type of information does GBK collect?

We collect two basic types of information from you in conjunction with your use of the GBK Services (collectively, your “personal information”): (1) personally identifiable information; and (2) non-personally identifiable information.

 Personally Identifiable Information is any information that can identify you. 

Examples include your name, e-mail address, telephone number, postal address, device identifiers, IP addresses, geolocation information, and financial account information that you provide, such as credit or debit card numbers. 

We may also collect personally identifiable information about you from third parties such as data vendors.

Aggregate and/or de-identified information is not considered personally identifiable information.

Non-personally identifiable information is information that does not identify you directly, but may be linkable to you.

Examples include demographic information and general location information.

If non-personally identifiable information is directly linked to personally identifiable information, it will be considered personally identifiable information while it is linked. For example, if your payment history and transaction history are linked to your name, then that information will be considered personally identifiable information and subject to heightened privacy and security restrictions, as reflected in this Privacy Policy.

2. How does GBK Collect Information?

We collect information about you through:

Your interactions with or use of the GBKServices, including both information you give us, as well as information we derive from your usage;

Your contact with our customer support team and other communications with us; 

Third parties, such as data vendors, consumer reporting agencies, your bank or merchants you perform a transaction with;

Through our websites and mobile applications, using cookies, Clear GIFs, web beacons, mobile application plug-ins, browser extension and similar technologies.

Cookies are small files that are stored on your computer or device when you use the GBK Services. Cookies record your preferences and the actions you take on your computer or device. We may also use web beacons and mobile application plug-ins, such as software development kits, application programming interfaces and similar technologies. We use these and other similar technologies for security, to monitor traffic, improve the GBK Services, and make the GBK Services easier to use and more relevant to you. We may also use these technologies to personalize your experience, deliver advertisements, and for research and marketing.

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with the GBKServices to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about usage of GBKServices.

Third Party Analytics We may use automated devices and applications provided by third parties  to evaluate usage of the GBKServices. We use these tools to help us improve the GBKServices, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. 

Sometimes when you communicate with us, or utilize our services we use third party service providers. In some cases these service providers may monitor and record mouse movements, clicks, and keystrokes so that we can better understand how our products are utilized, and in some cases they may provide interfaces that allow you to communicate with us, for example through a chat window. In these cases, we maintain contracts with these third parties and they are required to keep your information confidential. By utilizing the GBKServices you consent to our use of service providers for these purposes.

3. How do we use the personal information we collect?

We may use your personal information to:

Provide the GBK Services and customer support

Process transactions and send notices about your transactions

Resolve disputes and collect payments and/or fees

Verify the accuracy of and authenticate your information

Detect, investigate and prevent potentially prohibited or illegal activities, such as fraud

Communicate about accounts or transactions and send information about features and enhancements

Contact you, for example by phone, text (SMS) or email

Communicate changes to our policies

Personalize content and experiences, including providing recommendations based on your preferences

Publish product and merchant reviews that you submit

Send offers or promotions for the GBKServices

Provide advertising, including advertising based on your use of the GBKServices or third-party websites

Improve and develop GBKServices and new products and services

Perform statistical, demographic and marketing analyses of users of the GBKServices and their purchasing patterns

Conduct any other legitimate business activities not otherwise prohibited by law

4. How do we share personal information?

We will only share your personal information with third parties as described in this Privacy Policy. When we share your personal information we include reasonable contractual, legal, technical and organizational measures to ensure that your information is processed with an adequate level of protection and in accordance with applicable law.

We may share your personal information with:

Service providers, affiliates and commercial partners who help with our business operations including but not limited to, fraud prevention, account maintenance, customer service, marketing and technology services

Consumer reporting agencies, fraud detection companies and collection agencies, as permitted by law

Merchants you order goods or services from using the GBK Services

Marketing or media companies

Analytics companies

Companies that we plan to merge with or be acquired by or to whom we may sell  or transfer our assets, including as part of a reorganization or bankruptcy proceeding

Third parties, including governmental authorities and law enforcement, to (i) protect or defend the legal rights, interests or property of GBK and any related entity of GBK; (ii) (ii) protect the safety and security of our customers or members of the public; (iii) protect against fraud; or (iv) comply with applicable law, or with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons. Including, without limitation,

Other third parties with your consent or at your direction to do so.

Third parties for any legitimate business purpose not otherwise prohibited by law.

We will only share your Personal Information with third parties as described in this Privacy Policy, as otherwise notified to you at the time of collection (for example as set forth in an agreement you have entered into with us) or with your consent.

Text messaging originator opt-in data and consent will not be shared with any of the third parties listed in this section except, as stated as below for the purpose of providing the GBK Marketing Text Message Program to consumers.

5. Product Specific Information

The following information relates to specific products offered by GBK

5.1 Import Services (available in the GBK App)

The Auto-import feature (previously Email connect) and the new markets  Connect feature together form the Import Services (“Import Services”) as described in these terms and conditions.

5.1.1 Auto-import/

If you connect to the Auto-import/Magic import feature, we will process order information (such as delivery tracking identifiers, supplier information and product information) related to purchases you have made, in order to provide you with delivery information and an overview of your purchases in the GBK App.

We will not share data obtained through the Import Services with third parties, unless necessary to provide or improve the service to you. We will not transfer data to third parties for serving ads.

licy. 

5.2 Sponsored Links

If you click on a link that is sponsored which promotes a store, product or service you will be redirected to the store’s website through a third party, a so-called “affiliate network.” The affiliate network might place a tracking technology on your device that contains the information that you clicked on such a link in the GBK App, which then may be used to track your visit to a store in order to calculate a potential commission to us.

5.4 Google

When you use Google Maps in the checkout (for example by searching for your address in the address field) or the GBK App, Google will process your information subject to Google Maps’/Google Earth's Terms of Service and Privacy Policy. 

5.5 GBKMarketing Text Message Program

If you opt-in to GBK ’s Marketing Text Message Program, we will not share any information collected through your opt-in to the program or through our marketing text message short code with any third parties. The information collected through these activities will only be used to collect and store a record of your consent and to send SMS messages, and keep a record of such communications, to the mobile number on record for the purposes of the GBK Marketing Text Message Program.

6. How do we protect personal information?

We use reasonable security measures to protect your personal information from unauthorized access and use in compliance with applicable law. These measures include computer safeguards and encrypted, secured files and buildings. We also maintain other physical, technical, administrative, and procedural safeguards to protect personal information. Please be aware that despite our efforts, no data security measures can guarantee 99% security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

7. How can you restrict us from sharing your personal information?

Personally Identifiable Information: You may choose not to provide your personally identifiable information to us; however, you will not be able to use the GBKServices.

You can also limit our use and sharing of your personal information in other ways, such as:

You may unsubscribe from marketing emails by clicking the “Unsubscribe” link in the email footer or by contacting GBK Customer Service (but we will still be permitted to contact you for servicing and account-related purposes).

For your mobile device, you can understand which third parties have currently enabled cookies on your mobile device and how to opt-out of some of those cookies by accessing the Network Advertising Initiative's website at https://www.networkadvertising.org/mobile-choices from your mobile device. On your mobile device you may also select “Limit Ad Tracking” (on iOS devices) or “Opt out of Interest-Based Ads” (on Android). Even if you disable tracking, keep in mind that you may still receive interest-based advertising, including from third parties with whom your information had been previously disclosed and that you may still receive advertising from third parties, although such advertising may not be based on your interests and preferences.

We use the information provided by Google Analytics to improve the GBKServices. For more information regarding how Google collects, uses, and shares your information and how to opt out of certain uses please visit https://www.google.com/policies/privacy/partners/ and https://tools.google.com/dlpage/gaoptout.

Your browser or device may include “Do Not Track” functionality. Note that our information collection and disclosure practices, and the choices that we provide to customers, will continue to operate as described in this Privacy Policy whether or not a Do Not Track signal is received.

8. Third-Party Links

The GBK Services may contain links to third-party websites, including social media sites and merchant sites. By including a link to a third-party website, we do not endorse or recommend any products or services offered or information contained at the third-party website. Any access to and use of such linked websites is not governed by this Privacy Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites. If you decide to visit a third-party website via a link contained in or by the GBKServices, you do so at your risk.

9. Children Under 13

Our products and services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

10. Governing Law and Notice to Cameroon

The GBKServices are directed to individuals located in the Cameroon , and our policies are directed at compliance with those laws. If you are located outside the Cameroon you should NOT submit personal information to us. If you voluntarily submit personal information to us, you thereby consent to the general use of such information as provided in this Privacy Policy and to the transfer of that information to, and/or storage of that information in, the Cameroon.

11. Accessing, Correcting or Deleting Your Information

You may request to know, access, correct, or delete personal information that you have provided to us. You will not be permitted to examine the personal information of any other person or entity and may be required to provide us with personal information to verify your identity prior to accessing any records containing information about you. Depending on where you live and the type of information you have provided to us, you may have different rights and choices for managing your personal data. For example, certain state laws do not apply to personal data collected, processed, or disclosed by a financial institution according to federal or state laws, such as the Gramm-Leach-Bliley Act and the California Financial Information Privacy Act. Accordingly, the ability to know, access, correct, or delete data is not absolute, and is subject to our internal policies. We must adhere to certain legal obligations preventing us from immediately deleting some of your personal information. For example, we may not accommodate a request to change or delete personal information if we believe doing so would violate any law or legal requirement or cause the information to be incorrect. To submit a request, email info@GOBUYK.COM call +237 670709202,

12. Changes to this Policy

This Privacy Policy is current as of the “Published On” date set forth above. We may change this Privacy Policy from time to time, so please be sure to check back periodically. We will post any changes to this Privacy Policy on the GBKServices. If we make any changes to this Privacy Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will aim to provide you with notice in advance of such change by highlighting the change on our website.

13. How can you contact GBK?

If you have questions about the privacy aspects of the GBKServices or would like to make a complaint, please contact GBKcustomer service.

Request to Know – You have the right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing your personal information, the categories of third parties to whom we disclose your personal information, and the specific pieces of personal information we have collected about you. 

Request to Delete - You have the right to request in certain circumstances that we delete any personal information that we have collected directly from you, subject to certain exceptions.

Request to Correct - You have the right to request us to correct inaccurate Personal Information that we maintain about you

Request to limit use or disclosure of Sensitive Personal Information - While we may collect pieces of sensitive personal information as defined by the Law of digitization in Cameroon, such information is either exempt from the Law of digitization in Cameroon or is only used or disclosed to provide the GBKServices or for other purposes permitted by the Law of digitization in Cameroon Therefore, we have no obligation to provide you the right to limit the use or disclosure of sensitive personal information under the Law of digitization in Cameroon

your own identity directly with us or (2) Directly confirm with us that you provided the authorized agent permission to submit the request. You or the authorized agent can submit a power of attorney